Shipping & Return

Shipping Fee -- Free Shipping!

All Packages are shipped by Express, including ups,royal mail,dhl,ems etc. And Shipping Fee is Free For your door step.

Expected Shipping Times

We will make every attempt to ship out your order as soon as possible.

Once an Order is Placed, Usually, You receive Your Parcel in One Week!

More Detail:

Orders placed Monday through Saturday by 2:00pm Central Time will generally leave our warehouse by the next business day. Orders placed after 2:00 p.m. CST or on Sunday and holidays will generally leave our warehouse within 2 business days.

Once your items have been shipped, you will receive a shipping confirmation email sent by our system as well as a tracking number for your order. Then you can track the parcel in the link: www.parcelforce.com

However if by any chance you haven't received the tracking no. after 3 days of placing your order, please send an email to our customer service help desk which is timberlander@thxshops.com for the tracking info.

Exchanges/Returns

Non-physical products (such as downloadable applications content and gift certificates) cannot be returned or exchanged.

1. If you need to make an exchange for a different product or if you have questions, contact Customer Service or email timberlander@thxshops.comand submit a request to obtain a Return Merchandise Authorization (RMA). Please provide your name and order ID when contacting our customer service.
2. If your return request is approved, you'll be instructed as to how to return the items to our warehouse.
3. Once we receive your return package, we'll keep you informed of the status of the replacement order.

Return Processing Time and Notification

Once We has received your returned item(s), we will process your return within 2 business days. You will receive an email notification of any returned credit or refund. If you have requested an exchange, a new shipment confirmation will be sent to you and you will receive email notification of tracking information. If there are any issues or problems with your return/exchange, we shall notify you by phone or email.

Welcome back to www.timberlander.org ,Original Timberland Boots UK Store!